User Agreement
Welcome to Sands of Joy (“we,” “us,” or “our”). This User Agreement (“Agreement”) governs your access to and use of our website https://sandsofjoy.com and our services. By visiting or making a purchase from Sands of Joy, you agree to comply with and be bound by this Agreement.
If you do not agree with these terms, please do not use our website.
1. General Terms
This website is operated by Sands of Joy. Throughout the site, the terms “we,” “us,” and “our” refer to Sands of Joy.
We reserve the right to update, modify, or replace any part of this Agreement at any time. Updates will be effective upon posting on this page. Continued use of the website after changes indicates your acceptance of those changes.
2. Eligibility
You must be at least 18 years old to use our website or make purchases. If you are under 18, you may use the website only under the supervision of a parent or legal guardian.
3. Account Registration
To place an order or access certain services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date.
You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. Please notify us immediately at sandsofjoy@gmail.com if you suspect unauthorized use.
4. Orders and Payments
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.
Payment must be completed before order processing. We accept major payment methods listed at checkout. All prices are shown in USD unless otherwise specified.
5. Shipping and Delivery
We typically ship within 72 hours after payment confirmation. Estimated delivery time is 10–15 business days, depending on the destination and order type.
Actual delivery times may vary due to customs clearance, local logistics, or unforeseen delays. For more information, please refer to our Shipping & Return Policy.
6. Returns, Refunds, and Exchanges
We offer a 30-day quality guarantee on all toy products and accept returns in accordance with our Return and Refund Policy. Please refer to our Return Policy for full details.
7. Product Information
We make every effort to display accurate product descriptions, images, and specifications. However, minor variations in color, size, or packaging may occur due to manufacturing differences or lighting conditions.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.
8. Intellectual Property
All content on Sands of Joy—including text, graphics, logos, product photos, videos, and software—is the property of Sands of Joy or its licensors.
No part of our website may be reproduced, distributed, or used without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, Sands of Joy shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
We are not responsible for losses caused by shipping delays, customs issues, or third-party service failures beyond our control.
10. Privacy Protection
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and safeguard your personal information.
By using this site, you consent to our data practices as described in the Privacy Policy.
11. Dispute Resolution
We encourage resolving any disputes through friendly communication. You can contact us at sandsofjoy@gmail.com for assistance.
If resolution cannot be reached, disputes may be submitted to your payment provider or a third-party mediator. You agree to keep transaction records as proof in case of disputes.
12. Governing Law
This Agreement is governed by the laws applicable in your country or region of purchase. Any disputes shall be resolved through negotiation or third-party mediation, as outlined above.
13. Contact Information
If you have any questions about this Agreement or our services, please contact us:
Email: sandsofjoy@gmail.com
Response Time: Within 24 hours