Refund and Returns Policy

1. Order Processing Time

• Orders are typically processed within 2–4 business days after your payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next working day.
• If a delay occurs due to high order volume, limited stock, or pre-order items, we will notify you via email.

2. Shipping Time and Estimated Delivery

Once your order has shipped, you will receive an email confirmation with a tracking number. Delivery time estimates are as follows:

• United States, Canada, Europe: 8–15 business days
• Asia, Middle East: 5–12 business days
• South America, Africa: 15–25 business days

Large toy sets or items requiring special packaging may take slightly longer to arrive.

3. Shipping Methods

We cooperate with trusted logistics providers such as DHL, FedEx, 4PX, and local postal carriers depending on your location. The best method will be selected automatically to ensure safe and timely delivery.

4. Shipping Fees

• We offer free standard shipping on most regular-size toy orders.
• Oversized or heavier items may require an additional shipping fee, which will be clearly displayed at checkout before payment.

5. Tracking Your Order

After dispatch, you’ll receive an email with your tracking number. You can monitor your shipment status on the carrier’s website. If you haven’t received tracking details within 5 business days, please contact us at sandsofjoy@gmail.com.

6. Customs Duties and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These costs are the responsibility of the customer and are not included in product prices or shipping fees. Sands of Joy is not responsible for delays or additional charges caused by customs clearance.

7. Delivery Issues

If your order doesn’t arrive within the estimated time, please contact us. In case of loss, damage, or significant delay, we will investigate and may provide one of the following:

• Replacement shipment
• Partial refund or compensation
• Full refund (depending on the situation)

If tracking shows “delivered” but you haven’t received the package, please first check with your local courier, neighbors, or family members before contacting us.

8. Wrong Address or Returned Packages

Please ensure your shipping address is complete and accurate. If your order is returned due to an incorrect address or failed delivery attempt, we can:

• Reship the order once the correct address is provided (extra shipping fees may apply), or
• Issue a refund minus the original shipping cost.

9. Order Cancellation Before Shipment

You may cancel your order before it has been shipped by contacting sandsofjoy@gmail.com. Once your order has been dispatched, cancellations are no longer possible. You may refer to our Return & Refund Policy for more information.

10. Contact Us

If you have any questions regarding shipping or delivery, our support team is ready to help:

• Email: sandsofjoy@gmail.com
• Response Time: Within 24 hours
• Website: https://sandsofjoy.com